Fast Track Roofing

SMS Privacy Policy

SMS Privacy Policy

Last updated: July 9, 2026

This SMS Privacy Policy explains how Fast Track Roofing LLC (“Fast Track Roofing,” “we,” “us,” or “our”) collects, uses, and protects information related to text messages sent through our business messaging systems, including Twilio-enabled messaging.

Information we collect

When you opt in to receive text messages from us, we may collect:

  • Your mobile phone number;
  • Your name and contact details, if you provide them;
  • Property, service, appointment, estimate, project, or customer-support details you choose to share;
  • Your text-message consent status, message history, delivery status, and opt-out requests.

How we use SMS information

We use SMS information to communicate with you about roofing services, estimates, inspections, appointments, project updates, customer support, review requests, and related business communications you request or consent to receive.

SMS consent and opt-in data

No mobile opt-in or text-message consent information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers that help us deliver and manage messages, such as communications platforms, carriers, hosting providers, CRM providers, and compliance vendors. These providers may use the information only to provide services to us and are not permitted to use SMS consent information for their own marketing.

When we may share information

We may share limited information when necessary to provide requested services, comply with law, protect our rights, prevent fraud or misuse, maintain security, or complete a business transaction such as a merger, acquisition, or asset transfer. We do not sell your personal information or your SMS consent information.

Message frequency and charges

Message frequency varies based on your requests, appointments, estimates, projects, or customer-support needs. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to opt out

You can opt out of SMS messages at any time by replying STOP. After you reply STOP, we may send one final confirmation message and then stop sending SMS messages to that number unless you opt in again.

How to get help

Reply HELP for help with SMS messages, or contact us directly:

Data retention and security

We retain SMS records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational safeguards to protect SMS-related information.

Policy updates

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.